Name Jar Support

Email support@greenbean.studio for Name Jar help. Include your app version, Android or iOS version, device model, what you tried and what happened. A screenshot or diagnostic file is optional; redact private names and account details first. Never send passwords, login codes, purchase tokens or private invitation links.

Testing releases

Name Jar is in limited testing. Features vary by build and platform; sign-in and shared journeys may still be unavailable. Current Android closed testing uses test ads and disables new purchases. Please use fictional names and disposable test data while checking unfinished connected features.

Saved names and recovery

A free solo jar is stored on that device. Signing in does not upload it, and account recovery cannot restore a removed local jar. Export a solo backup before uninstalling or clearing app data. Shared account recovery requires the same sign-in account; do not make a second purchase to try to recover an existing jar.

Invitations and shared jars

Only share invitations with intended participants. Contributor identities stay hidden from owners until a submitted name is selected; they are not anonymous to the Name Jar service. If an invitation or sign-in fails, report the step and error without sending the invitation link.

Privacy, export and account deletion

Read the Name Jar privacy policy. To request deletion, including when you cannot open the app, follow the account-deletion instructions. You can also email support to request access, correction or deletion of data.

Advertising choices

On Android, open Settings & privacy → Ad privacy options to review a consent form when required by Google. The current iOS implementation does not request ads. A paid jar's owner and co-owner are ad-free while using that jar; free solo users and invited contributors can be ad-eligible.