Kingfisher Support

Restore Premium

Use Kingfisher’s restore-purchase option while signed in to the same Apple App Store or Google Play account that made the original purchase. Make sure the device has an internet connection so the store can verify the transaction.

If Premium still does not restore, restart the app and try again. Then email support with your platform, app version, and the approximate purchase date. Do not send full payment-card details.

Notifications

Kingfisher notifications are optional local reminders. Check both the notification setting inside the app and Kingfisher’s notification permission in your device settings. The schedule may use your device timezone, so confirm that the device’s date, time, and timezone are correct if a reminder arrives at an unexpected hour.

Sound and haptics

Check the sound and haptic choices in Kingfisher’s settings, then review your device volume, silent mode, Focus or Do Not Disturb settings, and system haptic controls. Some devices and accessibility configurations can override feedback selected inside an app.

Kingfisher plays bundled audio locally and does not record audio.

Accessibility settings

Kingfisher includes accessibility settings for tailoring the puzzle’s presentation and feedback. If a setting does not behave as expected, note the setting you changed, what you expected, and what appeared instead. Include any relevant system accessibility settings in your support email.

Lost local progress

Gameplay, progress, settings, statistics, achievements, and unlocks are stored locally on your device. Kingfisher does not require an account, so the studio does not keep a cloud account copy that it can use to rebuild your game state.

Uninstalling Kingfisher or clearing its app storage may remove local progress. A device platform backup may sometimes restore app data, but that behavior is controlled by the platform and is not guaranteed by Green Bean Studio.

Report a bug

Email support@greenbean.studio with:

• your device model and operating-system version;
• the Kingfisher app version;
• the area of the game where the issue occurred;
• the steps that led to the problem and whether it happens again; and
• a screenshot or screen recording, if it helps and does not contain information you prefer not to share.

If the app displayed a puzzle identifier or error message, include it exactly as shown. Never email passwords, payment-card numbers, or store-account credentials.

Privacy questions

For details about local storage, advertising, purchases, conditional crash reporting, and permissions, read the Kingfisher Privacy Policy.